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    Cities Summit (3)

    The Mayor of Calgary gave a great example of the challenges in managing information for open access. He described how Calgary Transit used to keep private and confidential statistics about its performance. It was a revelation that providing information to the public would actually be a productive way of engaging with the public. It would also challenge them about their performance. This suggests that simple solutions to complex issues can often improve not only communications but also people's perceptions of their own civic roles.

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